Today at the University of Washington was the yearly BizTech fair. For those of you who don’t know what what I’m talking about; BizTech is “a technology fair for staff and faculty.”
I worked at the Catalyst booth last year as an undergrad and I have to admin it wasn’t my favorite activity. Sure, it was interesting to talk to the various people who stopped by, but for the most part it pulled me out of my comfort zone.
For this year’s BizTech I still worked at the Catalyst booth, but this time as a fulltime employee. I have to say that it was actually a great experience. Many people stopped by our booth and had nothing but kind words. It was also a chance for me to hear some firsthand accounts of how people are using our tools and what things they would like to accomplish with them in the future. By the end of the day we had a whole page full of people interested in being contacted for usability studies; how sweet is that?
So what did I learn today? I learned that sometimes I get so caught up in the support emails and bug fixes that I forget about the many users who are happy with our tools, that sometimes I am my harshest critic, and that sometimes just talking to a few happy users is all it takes to remind me why I love doing what I do.